Frequently Asked Questions

Everything you need to know about Meze Audio products and services.

What is the warranty period for Meze Audio headphones?

All Meze Audio headphones and earphones come with a 2-year limited warranty from the date of purchase, covering any defects in materials or craftsmanship.

Do you offer international shipping?

Yes, we ship our high-fidelity audio products worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.

What is your return policy for online orders?

We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging and condition for a full refund.

Are replacement parts available for my headphones?

Sustainability is core to our design. We offer a wide range of user-replaceable parts, including earpads, cables, and headbands, to ensure your headphones last a lifetime.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various localized payment options depending on your shipping destination.

How do I choose the right cable for my Meze headphones?

Compatibility depends on your source device. We offer balanced and unbalanced upgrade cables with various terminations like 2.5mm, 3.5mm, and 4.4mm to suit your specific amplifier or DAP.