Returns & Exchanges

At Meze Audio, we want you to be completely satisfied with your high-fidelity listening experience. If your headphones or accessories do not meet your expectations, you may return them within 30 days of delivery for a full refund or exchange.

1

Initiate Your Request

Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack the product in its original packaging, ensuring all cables, adapters, and accessories are included to qualify for a full refund.

3

Ship to Meze Audio

Affix the provided shipping label or use a tracked courier service to send your package to our designated service center.

4

Inspection and Refund

Once our technicians verify the condition of the item, we will process your refund or ship your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing